Yves Rocher Colombia - (Yves Rocher Club)
This policy aims to establish the terms and conditions applicable to the promotional benefits granted to customers and prospects within the framework of the relationship and loyalty program managed through Yves Rocher Colombia's CRM.
This policy applies to all benefits, discounts, incentives, and gifts granted through communications sent via channels such as email, text messages (SMS), or other means defined by the brand.
The benefits offered within the CRM program may include:
Percentage discounts on the purchase value
Gifts with purchase subject to a minimum amount
Additional discounts on current promotions
Aimed at prospects who have not yet made their first purchase.
Benefit: 5% discount on the first purchase
Conditions:
Applies only to products without a prior discount
Valid for one (1) use per customer
Aimed at customers who have made their first purchase.
a. Immediate incentive
Benefit: 25% discount on the purchase
b. Repurchase incentive (second purchase)
Benefit: Gift with purchase subject to a minimum amount
Conditions:
Applies only to the second purchase
Subject to inventory availability
Aimed at customers during their birthday month.
Benefit: 30% discount on the purchase
Conditions:
Valid for a limited time within the period defined by the brand
Single use per customer
Aimed at specific customer segments.
Benefit: Approximate additional 10% discount on current public promotions
Conditions:
Applies only to products on promotion
Not cumulative with other benefits or promotional codes, unless expressly indicated
Benefits are personal and non-transferable
Each benefit may be redeemed only once per customer, unless otherwise indicated
Not exchangeable for cash or other benefits
Not cumulative with each other, except in cases expressly defined by the brand
Gifts with purchase are subject to inventory availability
Benefits may be limited to specific channels (physical stores and/or e-commerce) as indicated in each communication
The validity of each benefit will be communicated in the corresponding promotional material. If not expressly indicated, Yves Rocher Colombia may define it according to the nature of the campaign.
Yves Rocher Colombia reserves the right to modify, suspend, or cancel at any time the benefits, conditions, or validity periods described herein, without prior notice, in compliance with applicable regulations.
The redemption of any benefit implies full acceptance of this policy and the terms and conditions applicable to each promotion.
