Effective as of September 30, 2026.
1. Who offers the Club
The Yves Rocher Pétalos Club (hereinafter, "the Club") is a program of GLA TRADING S.A.S., Tax ID (NIT) 900.516.761-7, distributor of Yves Rocher in Colombia. Participation is free and does not require registration.
2. Who participates
Any natural person who makes a purchase at www.yves-rocher.co or at physical Yves Rocher stores, identified by their email or ID number. The Club account is created with the first purchase that earns petals.
3. How to earn petals
- For every $10,000 of the total value paid in an order, you earn 1 petal. The calculation is made per order and rounded to the nearest whole number (for example, an order of $76,790 earns 8 petals).
- Purchases made at www.yves-rocher.co (including those coming from Instagram, Facebook, or Google Shopping), at physical stores, and at our official Mercado Libre and Falabella stores qualify.
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Purchases at other retailers: If you bought Yves Rocher products at another store (for example, a pharmacy, department store, or marketplace), upload a photo or PDF of the receipt from your Club card within 30 days of the purchase. You earn 1 petal for every $10,000 in Yves Rocher products on that receipt. Each receipt is registered only once. Receipts are verified, and we may reject those that are illegible, incomplete, do not include Yves Rocher products, or do not correspond to an actual purchase. By uploading it, you authorize the processing of the data it contains for this purpose.
- The maximum balance is 300 petals. Any amount exceeding this limit is not accumulated.
4. Initial credit for previous purchases
Upon launching the Club, we will credit, for one time only, the petals for purchases paid at www.yves-rocher.co and physical stores between September 29, 2025, and September 29, 2026 (including those from our official Mercado Libre and Falabella stores), using the same rules as section 3 and the same 300-petal limit. Purchases made prior to September 29, 2025, or cancelled/refunded purchases do not qualify. Purchases at other retailers are not included in this credit: they are added by uploading the receipt, according to section 3. As of September 29, 2026, each purchase earns petals at the time of payment.
5. Expiration
Your petals remain valid as long as you continue shopping. If 12 consecutive months pass without a purchase that earns petals, the accumulated balance expires.
6. Returns
If an order is fully or partially refunded, the petals earned from that order will be deducted in proportion to the refunded amount. The balance will never become negative.
7. Gifts
- The Club has four gift levels: 15, 30, 60, and 100 petals. Upon reaching a level, you choose a gift from the options available for that level.
- Each level can be claimed only once per person. When claiming a gift, the petals for that level are deducted from your balance.
- The gift is delivered together with a purchase.
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At www.yves-rocher.co: You reserve the gift from your Club card. The petals are set aside and we send you a link via email. You have 7 days to use it while logged into your account. If you do not use it within that period, the petals return to your balance.
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In physical stores: Request your gift at checkout using your ID. If the purchase is not completed, the petals return to your balance.
- Gifts are subject to availability. If an option is out of stock, you may choose another from the same level.
8. General conditions
- Petals are not money: they cannot be exchanged for cash, transferred to another person, or used as a means of payment.
- You can check your balance under My petals, in Club emails, or at physical stores.
- GLA TRADING S.A.S. may cancel petals obtained through error, fraud, or improper use of the program.
- We may modify or terminate the Club. Any change will be published on this page at least 30 days in advance, and gifts already reserved will be honored.
9. Personal data
The data we use for the Club is processed according to our Personal Data Processing Policy.
10. Contact
If you have questions about your petals, write to us via our contact page.
